Privacy Policy
Last Updated: 7 November 2025
Company: Jodie’s Quality Care Ltd
Registered Manager Contact: 07539 792442
1. Introduction
This Privacy Policy explains how Jodie’s Quality Care Ltd collects, uses, stores, and protects personal information. We provide domiciliary care services, and because of the nature of our work, we are required to handle personal data about our service users, staff, and sometimes their relatives or representatives.
We are committed to handling all personal data responsibly, transparently, and in accordance with UK Data Protection Law and GDPR.
If you have any questions about this policy or how we use your data, please contact:
Registered Manager: Jodie Warr — Tel: 07539 792442
2. Information We Collect
For Service Users
We may collect and store:
Full name, address, date of birth, and contact details
Next of kin or emergency contact information
Funding or payment details
Health and care-related information (physical and mental)
This may include special category data, such as:
Health conditions
Ethnicity
Religion or cultural background
Sexual orientation (only where relevant to care preferences)
For Staff Members
We may collect:
Name, address, contact number, date of birth, and National Insurance number
Employment and training records
Payroll, pension, and insurance information
DBS check confirmation
We may also record limited medical information, where required for employment (e.g., sick leave).
For Relatives / Representatives
We may collect:
Name and contact details (for emergency and care coordination purposes)
3. Why We Collect This Data
We collect personal data to:
Provide safe and effective care services
Meet legal and regulatory requirements
Manage employment and training for staff
Protect individuals’ health, safety, and wellbeing
Legal Bases We Rely On
Legal obligation (Health and Social Care Act 2012, Mental Capacity Act 2005)
Public interest (CQC regulatory requirements)
Legitimate interests (service coordination)
Consent, where required (and consent may be withdrawn at any time)
4. How We Store and Protect Your Data
Your information is stored securely and only kept for the time required under our Keeping Records Policy and relevant legislation.
We use secure methods such as:
Encrypted digital storage systems
Locked paper record storage
Shredding or certified secure digital deletion when disposing of data
5. Who We May Share Data With
We only share personal data when necessary and lawful, for example with:
Your GP or pharmacy
Hospitals or medical professionals
Local authority social care teams
CQC (our regulator)
The police or safeguarding organisations (if legally required)
Payroll, pension, or HR providers (for staff)
Your family or appointed representative (where appropriate and permitted)
We do not share your personal data for marketing or commercial purposes.
6. National Data Opt-Out
We review our data processes regularly.
At this time, we do not share data for research or planning purposes that fall under the National Data Opt-Out.
More information: https://www.nhs.uk/your-nhs-data-matters/
7. Your Rights
You have the right to:
Request a copy of the personal data we hold about you
Ask us to correct incorrect or incomplete information
Request the deletion of data that is no longer required
Withdraw consent if processing is based on consent
Object to certain types of data processing
Request that data processing is restricted while a request is reviewed
We will respond to all lawful requests within one month.
If you wish to exercise any of these rights, please contact the Registered Manager (details below).
8. Making a Complaint
If you are unhappy with how your data has been handled, you can contact:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
https://ico.org.uk/global/contact-us/
